ME: So what brought you to our institute today.
SM: I am trying to meet a few people and see if I can sell some things. - What do you do?
ME: Molecular Biophysics.
SM: I don't know this method. What do you need? [starts dropping random catalogues on my table]
ME: So what is the measuring volume of this instrument?
SM: I don't know. It's in the catalogue.
ME: We already have an instrument of the other company in our core facilities.
SM: Apparently there is a problem with this instruments. They don't like it.
ME: What is the problem?
SM: I don't know.
SM: The other company does not have customer support here. We have customer support.
ME: Where is he based?
SM: In Belgium.
ME: That is more than 5000 miles away, on a different continent.
SM: Yes, but he comes here regularly. And I only live 1 hour away. I can come too, and help.
MS: But you don't know the instrument.
SM: no sir.
ME: I thought this SPR method was patented. How did your company deal with it?
SM: I don't know.
ME: I don't think SPR is a useful method. I never had any good results with Biacore. What is the difference between your company and biacore?
SM: It's better.
ME: why is it better?
SM: I don't know. My company says so.
ME: ...?
SM: I can put you in contact with our application specialist. He will call you.
ME: No, please just give me his contact details, and I will contact him if I need to.
SM: He will call you in the next few days.
ME: I do not need to be called. I will call if I need to.
Next day I received a stream of email messages, including:
Dear Dr. Massimo:
Day before yesterday myself and Mr.Ashar met Prof Bernhard and we had a discussion about NanO ITC and, he wants to have a comparison statement on our Nano ITC with Microcal.
Secondly he has to clarify some more points with Application and so we recommend that you will call him as a courtesy.
Is it possible to call him? He is ready for a Skype Call also. Below is his contact info.
[...]
and:
Dear Dr. Bernhard:
Our Senior Application Specialist sent a mail as below.
She wants to talk to you.
Please let me know by return mail , whether this time is OK for a call?
Please let me know your convenient time
Regards